This Refund Policy governs all purchases made on the Meshless platform. Meshless acts as a Supplier of digital products, and Paddle acts as the authorized reseller (Merchant of Record). By purchasing a subscription, you agree to the refund terms set out below.
1. 14-Day Refund Window
Consumers have a 14-day statutory right to withdraw from digital content and service contracts and receive a full refund.
- Eligibility: To exercise this right, you must request a refund within 14 days from the date of the Transaction.
- Subscriptions: The right to withdraw applies to one-off purchases and to the first payment under a Subscription contract. It does not apply to subsequent Subscription renewals.
2. Global Refund Policy
Beyond the 14-day window, all transactions are final.
- Refund Processing: Eligible requests submitted within the 14-day window will be processed in accordance with our refund policy.
- Abuse: Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behavior.
- Cancellation: If you receive a refund in accordance with this Policy, access to the relevant Product or Subscription tier will cease immediately.
3. Refunds for Technical Defects
If you experience persistent technical issues with Meshless or a material defect that prevents you from accessing the features or benefits as described, please:
- Contact the Meshless support team first to attempt to resolve the issue at support@meshless.io.
- If the issue cannot be resolved, contact Paddle’s support team and provide details of the issue and our response.
- Where there is evidence of a material technical defect, Paddle will issue a refund in accordance with applicable consumer protection laws.
4. How to Request a Refund
To withdraw, cancel, and/or request a refund, please contact Paddle using one of the following methods:
- Use the “View receipt” or “Manage subscription” link in your Transaction confirmation email.
- Submit a request via the support link provided in your receipt or within your account’s billing page.
- Visit the Paddle Buyer support site at https://paddle.net and select the “Request refund” option.
If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.
If a transaction is not eligible for a refund, you may still cancel the subscription at any time via your Dashboard to prevent future billing. The cancellation will take effect at the end of the current billing period.